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Come Back To Eircom

Dear Mr Kieran,

I recently received a letter signed by you inviting me to “Come back to Eircom”. I am writing to you to tell you why I am not coming back to Eircom, and why I am not going to come back to Eircom in the near future.

It is not the fact that I get a better service from my current Internet provider than any service that Eircom advertise; I do (12MB connection with 1MB up, contention of 1:1 and no bandwidth cap), but that’s not the point.

It is not because when my ISP supply me with an access point, the default settings don’t leave it wide open to unauthorised access.  My access point’s quickstart guide included setting up WPA as a mandatory step, but that’s not the point.

It’s not because my ISP’s DNS servers have uptimes that can be measured in months and not minutes. Nor is it that my ISP’s DNS can generally be trusted as authoritative, and have never yet pointed me at a site incorrectly.  My ISP’s DNS is unimpeachable, but that’s not the point.

This is the point: your craven capitulation to the demands of record companies is unacceptable to me. Blocking thepiratebay.com is a shameful act of cowardice. It is a declaration that you would rather serve outside interests than those of your customers. It is a tacit admission that you believe your users to be untrustworthy.

This is the point: the thought that you would consider unilaterally implementing a so-called “three strikes” rule is reprehensible. You would trust the record companies (who don’t pay you a monthly fee) over the customers that you serve. The fact that you would voluntarily disconnect paying customers from a necessary service without due process or a legal order is a damning display of cowardice.

This is the point: the punishment is disproportionate to the crime. If one member of a family downloads music, the entire family is disconnected. If someone steals a CD from HMV, his brother isn’t forbidden from watching television.  His father isn’t prevented from filing his taxes.  His mother isn’t forbidden from looking up public service information.  His sister isn’t forbidden from talking on the telephone.  Under your regime, this is what happens.

This is the point: in the letter that you sent me, you describe Eircom as a “trusted provider”.  I cannot trust a company that already thinks I’m a thief.  I cannot trust a company that thinks it has the right to decide which websites I can and cannot visit.  That is why I am not coming back to Eircom.  That is why you will not be receiving my custom.

It is never difficult to spot when a company places its own interests above those of its customers.

Yours Sincerely,

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